Our pledges to improve patient safety

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We have pledged to improve patient safety as part of the national Sign up to Safety campaign.


Sign up to Safety is a national patient safety campaign to help the NHS in England build a safer NHS and address the problem of unsafe care and avoidable harm.

In signing up, we commit to strengthening our patient safety by:

  • Describing the actions we will undertake in response to the five campaign pledges
  • Committing to turn these actions into a Safety Improvement Plan which will show how our organisation intends to save lives and reduce harm for patients over the next three years.
  • Identify the patient safety improvement areas we will focus on within the safety plans.
  • Engage our local community, patients and staff to ensure that the focus of our plan reflects what is important to our community
  • Make public our plan and update regularly on our progress against it. 

Our pledges for patients, staff and carers

Our Safety Improvement Plan below focuses on specific clinical areas where local data shows that improvements can be made.

By joining Sign up to Safety, we are promising all patients and staff in North Somerset that we are placing the safety of patient care above all else.

How we will do this

We will achieve this by learning from each other and focusing on the areas where we can make care safer. We will focus our efforts and promote concentrate on a small number of priority areas where avoidable harm can be reduced for the majority of patients.

"We will achieve this by learning from each other and focusing on the areas where we can make care safer. We will focus our efforts and promote concentrate on a small number of priority areas where avoidable harm can be reduced for the majority of patients."

- Dr Mary Backhouse

The Sign up to Safety pledges:

Putting safety first

Commit to reduce avoidable harm in the NHS by half and make public our locally developed goals and plans

How we will do it: 

we will be open in our governing body papers about harm that has occurred to patients where we have commissioned the service.

Continually learning

What that means: Make our organisation more resilient to risks, by acting on the feedback from patients and staff and by constantly measuring and monitoring how safe our services are

How we will do it:

We will create an environment where our providers will be open about patient and staff feedback so we can all continually learn and improve. We are an active partner in AHSN to develop the patient safety collaborative programme.

Being honest

What that means: Be transparent with people about our progress to tackle patient safety issues and support staff to be candid with patients and their families if something goes wrong

How we will do it:

We will publish the number of serious incidents and never events and the learning from these, to focus on reducing avoidable harm in our commissioned services.

Collaborating

What that means: Take a lead role in supporting local collaborative learning, so that improvements are made across all of the local services that patients use

How we will do it:

We will develop mechanism for collaborative learning across our providers. Our Health Care Associated Infection (HCAI) Group was the first part of this and now we have a Quality Improvement Group.

Being supportive

What that means: Help our people understand why things go wrong and how to put them right. Give them the time and support to improve and celebrate progress

How we will do it:

We will encourage our providers to allow staff to acknowledge error and allow learning to occur.

Cover for Sign up to Safety plan on a page

Sign up to Safety plan on a page

The North Somerset CCG plan on a page for the Sign up to Safety campaign to reduce avoidable harm to patients.