How we use your information

Show sub-pages

How we use your information

Local health services, such as GP surgeries and hospitals, will record and keep your information on file to make sure you receive the best possible care. Records include:

  • your name, address, date of birth and NHS number
  • appointments and clinic visits
  • reports and notes about your health, treatment and care
  • relevant information about people who care for you, such as next-of-kin and other health professionals

This accurate, up-to-date information provides an essential reference for health professionals you’ll see in the future, or in other parts of the NHS.

It also makes it possible for us to investigate any issues, complaints or legal claims.

NHS staff have a legal duty to keep your information confidential and secure, so your records are held in strictest confidence.

How is information shared?

In recent years we’ve changed the way we share patient information among health professionals.

To prevent delay and ensure safe treatment – especially in urgent situations – doctors and other specialists may access essential parts of your records electronically, rather than writing to or telephoning your GP.

We currently use three systems to share information electronically. These are all opt-out schemes, meaning that your records are automatically included unless you opt out of each individual scheme.

Summary Care Records

This national electronic record is planned for 2014-15. It will provide vital access to your health information in an emergency or out-of-hours situation. 

Summary Care Records

Connecting Care

This is a local, electronic record allowing health and social care professionals directly involved in your care to share a summary of information about you. It means they can co-ordinate your care more efficiently. Connecting Care is only available in settings across Bristol, North Somerset and South Gloucestershire and only by authorised staff.

Connecting Care

NHS care.data

The Health and Social Care Information Centre (HSCIC) manages a national system that enables the sharing of anonymous patient data to support research. The system is being updated to include data from a wider range of health settings.

NHS Care.data

HSCIC

Freedom of information

The Freedom of Information (FOI) Act gives anyone the right to request access to all types of recorded information held by public authorities, including NHS North Somerset Clinical Commissioning Group (CCG).

Freedom of information